+1 (213) 528-7153 support@amchemicalss.com

Shipping Policy

AM CHEMICALS

Last updated: October 2025

Welcome to AM CHEMICALS, your trusted global supplier of high-quality laboratory and industrial-grade research chemicals.
This Shipping Policy outlines our procedures for processing, packaging, and delivering all orders placed through our official website. By placing an order, you agree to the terms and conditions detailed below.

1. Company Information

AM CHEMICALS
Address: 1060 Joshua Way, Vista, CA 92081, United States
Email: support@amchemicalss.com
Phone: +1 (213) 528-7153

We provide secure and compliant worldwide shipping for research and laboratory-use chemicals including, but not limited to, Silver Mercury, Bisphenol A, Methylene Chloride, Hydriodic Acid, Sodium Cyanide, Nitromethane, Red Phosphorus, Sodium Laureth Sulfate, Hydrogen Peroxide, and many other specialty chemicals.

2. Order Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Delays may occur due to product availability, regulatory verification, or international shipping restrictions.

Once your order has been processed, you will receive an email confirmation with tracking information and shipping details.

3. Domestic Shipping (United States)

  • We ship all domestic orders via reliable courier partners such as UPS, FedEx, or USPS, depending on product type and customer location.

  • Estimated delivery time: 2–5 business days after dispatch.

  • Some items classified as hazardous may require special handling and ground transportation in accordance with U.S. Department of Transportation (DOT) regulations.

4. International Shipping

  • AM CHEMICALS ships worldwide to most countries, following international import/export regulations.

  • Estimated delivery time: 5–10 business days, depending on destination and customs clearance.

  • Certain chemicals may be restricted or require import permits or end-user declarations. It is the customer’s responsibility to ensure compliance with local laws and to provide necessary import documentation when required.

  • We reserve the right to cancel orders that cannot legally or safely be shipped to your destination.

5. Packaging and Handling

  • All products are packaged with the highest safety standards to ensure integrity during transit.

  • Items are sealed in leak-proof containers and impact-resistant packaging.

  • Shipments containing sensitive or regulated substances are labeled and handled according to international transport safety guidelines (IATA, ADR, and IMDG as applicable).

  • Discreet shipping is available upon request for privacy and security.

6. Shipping Rates

  • Shipping costs are calculated automatically at checkout based on destination, weight, and delivery method.

  • Additional handling fees may apply for hazardous materials or special packaging requirements.

  • Large or bulk orders may qualify for discounted freight rates — please contact our logistics team for a custom quote.

7. Tracking and Delivery Confirmation

Once your order ships, you will receive a tracking number via email.
You can track your shipment directly through the carrier’s website for real-time updates.
In case of any shipping delays or delivery issues, please contact our support team immediately at support@amchemicalss.com.

8. Customs, Duties, and Taxes

  • International customers are responsible for any customs duties, import taxes, or clearance charges that may apply upon arrival in their country.

  • AM CHEMICALS cannot predict or control such charges and is not responsible for delays caused by customs inspections.

  • Failure to comply with import regulations may result in order return or confiscation — for which we are not liable.

9. Shipping Restrictions

Due to international regulations, we do not ship to countries or regions under trade sanctions or embargoes.
Additionally, certain products may not be available for export to specific jurisdictions for safety, legal, or logistical reasons.
We comply fully with all U.S. export control laws and reserve the right to reject or cancel any order that does not meet these requirements.

10. Lost, Damaged, or Delayed Shipments

  • In the rare event that your shipment is lost or damaged during transit, please report it to us within 48 hours of receipt or expected delivery.

  • Our team will open a claim with the carrier and work toward a replacement or refund as per our Refund and Return Policy.

  • We are not responsible for delays caused by customs clearance, incorrect addresses, or circumstances beyond our control (e.g., weather, natural disasters, strikes).

11. Contact Information

For all shipping-related questions or special requests, please contact:
AM CHEMICALS
📍 1060 Joshua Way, Vista, CA 92081, USA
📧 support@amchemicalss.com
📞 +1 (213) 528-7153
🌐 www.amchemicalss.com

Our support team is available Monday–Friday, 9:00 AM – 6:00 PM (PST).

Get Info your Order or Payment!